Understanding When to Call 911 or a Non-Emergency Number

Dialing 911 (website)

While most people know they should call 911 during an emergency, many 911 calls are made for non-emergency situations, according to the National 911 Program.

Understanding when to call 911 or the Kent County Sherriff’s Office’s non-emergency number can help prevent overloading the 911 system. Call 911 for emergencies only, such as a life-threatening situation or instance that requires immediate assistance from the police, fire department or an ambulance. This includes:

  • A fire
  • A crime, especially if in progress
  • A car crash, especially if someone is injured
  • A medical emergency, especially for symptoms that require immediate medical attention
If a situation does not require immediate attention from these agencies, non-emergency calls can be made to the Kent County Sherriff’s Office 24/7 at 616.632-6100.

To view a directory of other non-emergency phone numbers from the Sheriff’s Office, click here.